FAQs

HOW DO WE GET STARTED?
Answer: With an in-home consultation to determine how you will utilize the pool or spa, the possibilities for your backyard, the location of utilities and easements, and your budget. Once a budget is established, your Designer can begin creating a unique plan that will flatter the architecture of your home and the outdoor environment. This plan will clearly define your design ideas and any extras you may desire, such as waterfalls, lighting, underwater benches and stools, special water features, and retaining walls. This is very important to the process, so pay close attention to drafted designs – if you want something altered or enhanced, let your Designer know during this phase so that the final plans meet or exceed your expectations.
HOW DO I APPLY FOR FINANCING ?
Answer: To learn whether you qualify for financing a new Blue Haven Pools & Spas project submit an application form online, or print a hard-copy and fax it to our offices. One of our representatives, usually within three to four business days, will contact you following your submission.

Call us and arrange with Blue Haven Pools & Spas for a no-obligation in-home estimate, free application and customized plan. Whether or not Blue Haven can arrange a loan, your application is still free.

For more information, call your Blue Haven Pools at
San Antonio P: 210-680-0006 or
Austin P: 210-680-0006

Click here to apply now!

Download a hard copy click here.
HOW LONG WILL IT TAKE TO BUILD MY POOL?
Answer: This depends on the climate, scope and complexity of your pool or spa project. Typically, we can complete the pool in 6-8 weeks. Unlike some builders who rush through the process, we allow the gunite to cure properly for two full weeks, fortifying the structure of your pool or spa. This also ensures that tile work and coping are fitted properly, and meet the standards of the Tile Council of North America, Inc.
HOW WILL I LEARN TO USE MY EQUIPMENT?
Answer: Our committed service staff will guide you step-by-step, describing operation and maintenance, so you can enjoy your pool for many years to come. A Technician will also provides an Operations Manual and all your warranty documentation. Should you have any further questions you may always contact our Service Department from 8:30 a.m. to 5:00 p.m.
WILL MY POOL BE DIFFICULT AND/OR TIME CONSUMING TO MAINTAIN?
Answer: Blue Haven Pools & Spas has worked with our manufacturing partners for decades developing and providing technology solutions for all our equipment, minimizing the time, energy, and effort required to maintain your pool or spa.
HOW MUCH DO POOLS COST?
Answer: Purchasing a pool is very similar to buying a home – you can buy a very simple home or you may custom-build the home of your dreams with state-of-the-art technology and exotic construction materials. Pools and spas can be very modest and energy efficient or can be enhanced by all the bells and whistles, such as fountains, grottos, lazy rivers, or natural stone waterfalls.

"Blue Haven Pools was a fine experience overall. They did both the pool installation and the service after. The entire project was good."

Andy & Joan U.

"We love our pool! We have received so many compliments on the design and colors. Needless to say, I give your name to everyone that sees it."

Elizabeth

"Outstanding job in all areas."

Charles

"Blue Haven Pools came in, and said they could do the job. It went pretty smooth. There were some minor details that were not their fault, because we had to wait for city inspectors and things like that. However, we still got it done within the time limit. They did a good job, and I am satisfied with how it looks. They are timely. Blue Haven Pools has been around for a long time, and I didn't see any complaints, so they have a pretty good and solid reputation."

Charlie C.

"These guys are awesome.They got my pool up and running quick. I would also like to take this time to thank Jim and Zack for their services. Zack my family wants to say thanks for getting the pool ready just in time for the summer break. I can't see why anybody would have a problem with the service you guys provide.Thanks again your customer for life."

Richard

"We look forward to the weeks ahead, mostly I can't wait to jump in! We are already recommending you and your company to our friends and coworkers."

Marty

"Blue Haven has a great price and great quality work. They also have great service, form the initial contact all the way to the end of the service, when they collect that last payment. After that, they've got the money, so they don't have to pay too much attention. In my opinion, if they want to improve, they have to provide more after the service followup."

David M.

"I recommend Blue Haven Pools every opportunity I get. They have been able to gain maybe 8 or 9 referrals from me. I especially appreciate Doug. He is the designer and salesperson that I worked with, and he is awesome. He is very patient with customers, he explains everything clearly, and he is reachable. I would give him a perfect rating. "

Casandra M.

"My husband and I would like to commend one of your employees, Doug Gorsuch. He was so personable, likable and very knowledgeable about his craft. We never felt pressured about our purchase. His customer service skills are exceptional! He has exceeded our expectations!"

Maureen & Jerry

"Blue Haven Pool Builders was just overall pretty good. We did have some issues during construction but they corrected it. We found out about them through an advertisement. It's been three years. Blue Haven Pool Builders was just fair to deal with. It was good!"

Keith F.

"We had Blue Haven Pools do our pool. I was real happy with the workmanship. It is beautiful. The paved stone walls and the waterfall look great. I am extremely happy with the quality."

Kent U.

"I am a general contractor and I have been using Blue Haven Pools on a professional basis for several years. I had previously used another pool company but I was unsatisfied with their attitudes, so I got a hold of Tyler and I have been using Blue Haven Pools since. I would not use any other business for my pools; that is how much I like them."

Wayne T.

"This is my fourth pool with Blue Haven. I like their work and I like their customer service. I like everything about them. I have Blue Haven build two pools in Texas and two in California. And, I had another pool remodeled. They have always been great to work with. They answer any question I have and they tell me things I would have never thought to ask. Anytime I have a problem, they come right out to solve it, or they tell me how do it myself."

Jack M.

"Very pleased with the value, quality, customer service."

Brian

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